Playbook Specifications
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Triage
Automated Operational Workflows (SOPs)SRE IMPACT 10/10APACHE 2.0 OPEN-SPECOTEL NATIVE

Triage

Bug Report Classifier: Semantic Issue Severity Classifier & Intelligent Ticket Router

Target Environment:Google Cloud Run / GKE / Self-Hosted Docker
Runtime License & Deployment Tier
Open-Core Developer SDK • Dedicated Enterprise SLA
Active Spec v2.4
$npm install @planetjdigital/triage
GitHub
Sub-5ms In-Memory Overhead • Zero Data Retention (ZDR) Compliant
🛡️

Autonomous Multi-Model Adversarial Fuzzing Certified

Continuous stress-testing against prompt injections, cyclic parameter drift, and upstream rate limits via Llama 3.3 70B & DeepSeek-R1 (Autonomous Fuzzing).

Robustness Score98/100 PASSED
01Developer Quickstart • Integration Interface

Production Runtime Specification (Triage)

Direct integration contract for Triage. Deployable as a native microservice or imported directly into your agent runtime.

"""
Triage: Bug Report Classifier & AST Stack-Trace De-Duplicator
"""
import hashlib
from typing import Dict, Any
from pydantic import BaseModel

class BugPayload(BaseModel):
    traceback: str
    error_type: str
    impacted_users: int

class TriageDirective(BaseModel):
    fingerprint: str
    severity: str
    assigned_squad: str
    auto_escalate_pagerduty: bool

class TriageClassifier:
    def classify(self, bug: BugPayload) -> TriageDirective:
        # Create deterministic fingerprint from error type and top frames
        lines = [line.strip() for line in bug.traceback.split("\n") if "File " in line]
        fingerprint_input = bug.error_type + "".join(lines[:3])
        fp = hashlib.md5(fingerprint_input.encode()).hexdigest()[:10]

        severity = "P3"
        escalate = False
        if bug.impacted_users > 100 or "Deadlock" in bug.error_type or "OOM" in bug.error_type:
            severity = "P0"
            escalate = True
        elif bug.impacted_users > 10:
            severity = "P1"

        return TriageDirective(
            fingerprint=fp,
            severity=severity,
            assigned_squad="Platform Reliability Core",
            auto_escalate_pagerduty=escalate
        )
02The Problem & Impact

Production Failure Modes Addressed

⚠️ The Unaddressed Failure Mode

Automated issue triage systems tag incoming software bugs incorrectly due to vague user bug reports failing to trigger baseline keyword filters.

⚡ Why Brittle Retries Fail

Assigning a senior engineer to review every single incoming support ticket and route them manually to developer queues.

💎 The Deterministic Resolution

Triage parses inbound stack traces and bug telemetry using deterministic AST pattern matching, deduplicating incoming issue reports and automatically routing them to the relevant engineering squad.

03System Architecture

Autonomous State Machine & OTel Telemetry

Interactive trace visualizer showing ingress gating, in-memory state transition, and OTel emission.

Triage• Visual Runtime State Machine
Customer Bug Submission
Error Traceback • User Agent • Ticket Text
INGRESS
Stack Trace De-Duplicator
AST Traceback Fingerprinter
HASH 91a4
Severity Matrix Classifier
P0/P1 Outage Detector
SEV EVALUATED
CORE RESOLUTION STAGETRIAGE TIME < 3.1ms
Triage
Parsing crash stack traces, identifying regression commits, and routing tickets to owner...
Severity: P1 Urgent
Duplication: None
Squad: Core Platform
Auto-Routed Jira Ticket
Sprint Backlog Allocated
Unparseable Report DLQ
Automated Info Request Sent
PagerDuty / Jira Sync
Team Notification Pushed
COMMITTED
1. Ingress Gate

Crash Stack Trace AST Fingerprinter & De-Duplicator

2. Core Processing

P0/P1 Outage Matrix & Severity Evaluator

3. Egress Enforcer

Engineering Squad Ownership Route Resolver

4. OpenTelemetry

Automated Jira & PagerDuty Incident Synchronizer

04Enterprise Readiness

Enterprise Runtime Specifications & SLA

Zero Data Retention (ZDR) Architecture

Operates strictly in-memory. Prompts and tool arguments are zeroized immediately following circuit evaluation.

VPC & Google Cloud Run Topologies

Deployable as an ephemeral sidecar, containerized Cloud Run microservice, or in-process Python/TS library.

Deterministic Circuit Breaker SLA

99.95% production uptime commitment with automatic graceful degradation on upstream LLM provider outages.

Open-Spec Code Ownership

Full Apache-2.0 core licensing. You maintain absolute ownership of your deployed infrastructure and workflows.

05Verification & Telemetry

Production Benchmark Telemetry

Empirical test telemetry from continuous integration regression suites.

< 3.2ms
P95 Ingress Overhead
100%
Cycle Interception
0 B
Disk State Persisted
99.95%
Service SLA Target

Deploy Triage to Your Production Cluster

Explore the open-source specification on GitHub or connect with our engineering team to deploy a private, dedicated sandbox cluster on Google Cloud.